Privacy Policy

Who we are

Virtual53 Ltd ("we", "us", "our") provides IT, cyber security and AI consultancy services for small businesses in the UK. We are the data controller for the personal information described in this policy.

Information we collect

When you submit an enquiry through our website contact form, we collect:

• Your full name
• Your business email address
• Your company name (if provided)
• The service you are enquiring about
• The message content you submit

We do not knowingly collect payment details, financial information or special category data through this website.

How we use your information

We use enquiry information to:

• Respond to your enquiry and discuss the services you have asked about (our legitimate interest in dealing with enquiries you have raised with us)
• Provide services and manage any resulting client relationship (performance of a contract)
• Keep records for accounting, tax and legal compliance purposes (legal obligation)

Who we share your information with

We use the following third-party service providers to operate this website and respond to enquiries:

• Resend — an email delivery provider we use to send enquiry details from our contact form to our inbox. Resend processes the information you submit solely to deliver that email.
• Google Analytics — used only if you accept analytics cookies via our cookie banner. See our Cookie Policy for details.

We do not sell your personal information to third parties.

International transfers

Some of our service providers, including Resend and Google, may process information on servers located outside the UK. Where this happens, we rely on those providers' own compliance with UK data protection law, including appropriate contractual safeguards for international transfers.

How long we keep your information

We retain enquiry information for up to 24 months from your last contact with us, unless you ask us to delete it sooner, you become a client (in which case records are kept in line with our contractual and legal obligations), or a longer retention period is required by law.

Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict how we use your information
• Ask for your information in a portable format

To exercise any of these rights, email info@virtual53.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection, if you believe we have not handled your information properly.

Cookies

This website uses cookies and similar technologies as described in our Cookie Policy.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact

For privacy enquiries, email info@virtual53.com.